Adobe Sued Over Complex Subscription Policies


Have you ever tried to cancel your Adobe subscription?

silver imac and apple keyboard
Silver imac and apple keyboard with Adobe icons. Photo by Emily Bernal

Did you find the process complex? Apparently, enough people did for the US government to file a lawsuit against the company.

From hidden cancellation fees to obscured policy text, the picture doesn’t look too good for the makers of perhaps the world’s largest suite of media editing software.

Cancellation of an Adobe subscription can cost hundreds of dollars in some cases and customers are pushed into the company’s “most lucrative” plan, The Verge reports, creating an environment where consumers face huge switching costs and disincentives to cancel.

But it goes a little bit beyond that. Adobe not only makes cancellation pricey but also difficult with allegations of dropped customer service calls to users being sifted through a series of pop-ups before being hit with a “penalty” cancellation fee. It’s apparently no easier to cancel over the phone, either, as customer service in this area seems to be particularly problematic according to the US Department of Justice’s allegations.

“Adobe trapped customers into year-long subscriptions through hidden early termination fees and numerous cancellation hurdles. Americans are tired of companies hiding the ball during subscription signup and then putting up roadblocks when they try to cancel,” Director of the FTC’s Bureau of Consumer Protection Samuel Levine said of the lawsuit.

This is just one in a series of setbacks for Adobe which has faced both increasing scrutiny and competition over the years. Once the dominant power by far, Adobe has since found itself struggling to justify some of its business practices, as outlined above, while also getting the attention of regulators who now actively try to thwart its expansion as in the Figma case.

Any thoughts that you might have on Adobe’s subscription policy are welcome in the comments below.

We have some more headlines for you to read at this link right here.

About Author

Kehl is our staff photography news writer since 2017 and has over a decade of experience in online media and publishing and you can get to know him better here and follow him on Insta.

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