B&H Photo is known for their above-and-beyond customer service, and this latest story illustrates just that.
Apparently, the popular camera shop sent out a batch of bad Nikon EN-EL15b batteries to customers that had ordered them.
To make things right, B&H has agreed to replace those “defective” batteries. All’s well that ends well, eh?
What makes this story interesting is that B&H isn’t the only outfit out there replacing these batteries.
Nikon Rumors reports that Adorama is also replacing some of the Nikon EN-EL15b batteries it shipped out.
And, of course, all of this comes on the heels of the battery’s cancellation as a line offered by the company.
So what is going on here?
No one is really sure but it’s awesome that two of the biggest names in photography equipment sales and service are stepping up to the plate to make things right.
Here’s the letter B&H sent out to those customers that had ordered the batteries:
You recently placed an order for the following item – B&H # NIENEL15B.
It has come to our attention that we, unfortunately, received a subpar batch of Nikon EN-EL15b rechargeable lithium-ion batteries. Since it is impossible for us to ascertain which of our customers received from the affected batch, we will be replacing all of these batteries sent to our customers regardless of which battery they might have received. With regard to the battery you have received, please discontinue use and take the battery to the nearest recycling program. As a resource to help you find a location near you, you can try looking at https://www.call2recycle.org/. The batteries should not be thrown in the general trash. B&H will be sending you a confirmed new optional battery free of charge within the next day or two. You will be receiving an e-mail copy of this no-charge order and a separate e-mail when it is shipped out to you. Please do not attempt to ship the battery back to us as it is potentially dangerous to do so.
On behalf of B&H we apologize for this and for any inconvenience this may cause you. We thank you for your patronage and look forward to you shopping with us again and giving us the opportunity to provide you with the best possible service.
Thank you, we appreciate your business.
Your Customer Service team at B&H
Did you order a defective Nikon EN-EL15b? Do you know anything about what is going on with them? Let us know in the comments below.
This is a perfect example of how reputable suppliers look after their customers.
Congratulations for being right up there, at the top of the tree, B&H.
I agree! I loved this story. Thank you for your comment Jean Pierre! 🙂