Snap Recalling All of Its Drones for Overheating Issue


You might remember that Snap had a foray into drones a little while back.

Snap logo on smartphone screen
Snap logo on smartphone screen. Photo by Souvik Banerjee

The aptly named Pixy drone would fly around and film the user in what Snap clearly hoped was the next generation in social media content creation.

Well, it didn’t work out that way and, for a while, we didn’t hear anything about the Pixie until now. 

That’s because every single one of them ever sold is being recalled due to a faulty, overheating battery. To be fair, this isn’t something that is exclusive to the Pixy – indeed, many devices that use a lot of power stored in a small device face this issue – but the problem here is that Snap doesn’t sell it anymore. 

So, it isn’t that the device itself has anything wrong with it; it’s just that the recall of the batteries, and a lack of any replacement for them, basically renders the Pixy a well-designed brick. 

How many drones are we talking here? 

The number of batteries being recalled is 71,000 and that is inclusive of the drone even though the two ar separate, The Verge points out. The website theorizes from these numbers that Snap sold fewer than 71,000 Pixy drones – a flop by any measure. To return the drone, consumers simply need to send it back to Snap sans battery – no receipts etc. required. This means that even if you received the Pixy as a gift, you can return it to Snap for a refund. 

Did you purchase one of Snap’s ill-fated drones? Will you be seeking a refund? Let us know below. If you’re a drone owner and you’ve experienced issues, we’d love to hear your story in the comments as well. 

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Kehl is our staff photography news writer since 2017 and has over a decade of experience in online media and publishing and you can get to know him better here and follow him on Insta.

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